At TeddyJoy, we strive to provide fast and reliable shipping for all orders. Below are the details of our shipping policy:
1. Shipping Timeframes
- We process and ship orders within 2 to 5 business days from the date of purchase.
- Delivery times may vary depending on your location and the chosen shipping method.
- Shipping times are estimates and may be affected by external factors such as weather conditions, customs processing, and holidays.
2. Shipping Rates
- Shipping costs are calculated at checkout based on your delivery address and the shipping method you choose.
- Any applicable taxes or customs duties will be added during checkout, depending on your location.
3. Shipping Methods
We offer a variety of shipping methods, and the available options will be displayed during the checkout process.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number, so you can follow the status of your delivery.
5. Delivery Issues
If your order does not arrive within the estimated timeframe, please contact us at contact@teddyjoy.com. We will assist you in resolving any shipping issues.
Return Policy
We want you to be fully satisfied with your purchase. If you are not, we offer a 30-day return policy. Below are the details:
1. Eligibility for Returns
To be eligible for a return:
- Items must be in their original condition: unused, unwashed, and with all original tags and packaging intact.
- Returns must be initiated within 30 days of the delivery date.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
The following items cannot be returned:
- Digital products or downloadable content.
- Personalized or custom-made items.
- Items marked as « Final Sale. »
3. How to Initiate a Return
To initiate a return:
- Contact us at contact@teddyjoy.com with your order number and reason for return.
- We will provide return instructions and a return authorization.
- After receiving and inspecting the returned items, we will process your refund or exchange.
4. Refund Process
- Refunds will be issued to the original payment method.
- Refunds may take 5 to 10 business days to appear in your account after processing.
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
6. Exchanges
- If you prefer an exchange, please mention the preferred size or item when contacting us for the return. Exchanges will be subject to product availability.
- If the item you wish to exchange for is unavailable, a refund will be issued.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at contact@teddyjoy.com. We will provide a replacement or a full refund at no additional cost to you.
8. Contact Information
If you have any questions regarding shipping or returns, please contact us:
- Email: contact@teddyjoy.com
- Phone: +1 213 635 9134
- Address: 12955 Biscayne Boulevard, Ste 200 #252, North Miami, FL 33181, USA