1. Accepted Payment Methods
We accept payments securely via Stripe, which supports the following options:
- Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
- Digital Wallets (Apple Pay, Google Pay, etc.)
- Other Payment Options supported by Stripe based on your location.
All payments are securely processed through Stripe, ensuring compliance with the highest security standards (PCI DSS).
2. Currency
All transactions on our website are processed in euros (€).
If you are making a purchase from a country using a different currency, your bank or payment provider may apply additional fees or currency conversion rates.
3. Payment Processing
- Payments are processed instantly upon confirmation of your order.
- A payment confirmation email will be sent once your transaction is successful.
If your payment fails or is declined, your order will not be processed. Please verify your details and try again, or contact us for assistance at contact@teddyjoy.com.
4. Taxes and Additional Charges
- Prices displayed on our website exclude applicable taxes, unless stated otherwise.
- Any VAT, sales tax, or import duties for international orders will be calculated during checkout or applied by customs authorities. These charges are the customer’s responsibility.
5. Refunds and Payment Disputes
For refunds, please refer to our Return Policy below.
If you experience any payment disputes or errors, contact us at contact@teddyjoy.com, and we will promptly resolve the issue.
6. Payment Security
We ensure that all transactions are secure:
- Payments are encrypted and processed through Stripe’s secure payment gateway.
- Sensitive information, such as credit card details, is not stored on our servers.
Return Policy
Effective Date: [Insert Date]
We strive to ensure your satisfaction. If you’re not completely happy with your purchase, you can return your item(s) within 30 days of delivery for a refund or exchange.
1. Eligibility for Returns
To qualify for a return:
- Items must be in their original condition: unused, unwashed, and with all original tags and packaging intact.
- Returns must be initiated within 30 days of the delivery date.
- Proof of purchase (order confirmation email or receipt) is required.
2. Items Not Eligible for Return
The following items are non-returnable:
- Digital or downloadable products.
- Personalized or custom-made items.
- Items marked as “Final Sale.”
3. How to Initiate a Return
To initiate a return:
- Email us at contact@teddyjoy.com with your order number and reason for return.
- We will provide a return authorization and instructions on how to send the item(s) back.
- Once we receive and inspect the returned item(s), we will process your refund or exchange.
4. Refunds
- Refunds are issued in euros (€) to the original payment method.
- Allow 5–10 business days for the refund to appear in your account after processing.
5. Return Shipping Costs
- Customers are responsible for return shipping costs, except in cases where the item is defective or incorrect.
- Original shipping fees are non-refundable.
6. Exchanges
- Exchanges will be processed based on stock availability.
- If the desired item is unavailable, we will issue a refund instead.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at contact@teddyjoy.com. We will provide a replacement or refund at no additional cost to you.
8. Contact Information
For any inquiries regarding payments, returns, or refunds, please contact us:
- Email: contact@teddyjoy.com
- Phone: +1 213 635 9134
- Address: 12955 Biscayne Boulevard, Ste 200 #252, North Miami, FL 33181, USA